How many sets of keys do I need to provide the car transport company?
U.S. Department of transport requires that customers should provide one set of keys for the vehicle, including the ignition, trunk, and glove box to the auto shipping company. If you are ready to go, please fill out our carriers quote form to receive a quote for your move.
Should I remove my antennas before auto shipping?
All antennas including temporary ones should all be removed or lowered before auto transport.
Should I wash my car before car shipping?
We ask that all customers provide a clean vehicle; this allows the carrier of Lone Star Auto Transport to do a quick and fair evaluation of the vehicle prior to shipping. Also, it establishes the standard for condition of delivery after auto transport.
What should I do about the alarms on my vehicle?
Be sure to turn off all alarms before car shipping. If the vehicle requires special instructions to start, please inform the Lone Star Auto Transport dispatcher. Our company is not responsible for any drained batteries or other mechanical problems resulting if the alarm was not turned off before auto transport.
What should be done with the racks on my vehicle?
All racks that are not permanently attached to the car should be removed before car shipping.
What about any damage that my vehicle has before auto shipping?
Lone Star Auto Transport will not be responsible for any pre-existing nicks, scratches, chips, cracks, or other imperfections already on the vehicle before car transport.
How should I prepare my vehicle for the climate?
Customers need to prepare their vehicles for all climates. All fluids must be checked and filled. Any damage caused by Acts of Nature, Lone Star Auto Transport is not responsible for.
Can I have a spoiler on my car?
Spoilers, fairing, air dams or other low hanging and loose items should be removed. If not removed, we at Lone Star Auto Transport are not responsible for any damaged items.
Can I put personal items in the vehicle?
By law, auto transport's are not permitted to transport personal belongings, as they do not have a household goods transport license. By violating this law Lone Star Auto Transport can be fined up to $10,000 per occurrence. In addition, if you were to place things in the car, they would not be covered by insurance and all the damages made to the items is not the responsible.
Make sure the locations for pickup and delivery are truck accessible. This way the trucks can easily move around without damaging other cars that are still left on the trailer.